AI built into useful business processes
AI agents that work with your business systems.
We build AI assistants and agents for defined tasks across enquiries, customer support, documents and internal operations. They work with approved information and connected tools, with clear limits and human handover where needed.
When this is useful
- Enquiries need collecting and summarising before a person can act.
- Staff spend time searching approved documents for answers.
- Follow-up drafts could be prepared for review.
- Documents contain information that should feed a connected process.
What we deliver
Workflow and suitability assessment
Decide whether an assistant or agent is the right tool for the task.
Approved information and tool connections
Work from sources the business has agreed to use.
Assistant or agent implementation
Build the agreed task with the connected tools in scope.
Permissions, action limits and review points
Define what the agent may do and where a person takes over.
Representative testing and failure handling
Test with realistic examples and agree how errors are handled.
Handover, monitoring and operating-cost scope
Identify model usage, connected software, hosting and support.
Illustrative example
Where an agent can help
- 1.Enquiry assistant: collect relevant details, summarise the request and pass it into the agreed workflow.
- 2.Knowledge assistant: help staff find answers in approved business documents.
- 3.Follow-up assistant: prepare a relevant reply or next action for team review.
- 4.Document assistant: extract and organise agreed information for a connected business process.
We define the task, information sources, allowed actions and points where a person should review the output. We test with representative examples and agree how performance, errors and running costs will be monitored.
Website AI assistants
Website AI assistants can answer from approved information, collect enquiries and hand over to your team. They are one part of the broader integration service.
Questions we are asked
How is this different from adding a chatbot?
A chatbot is an interface. An agent may also use connected tools to complete agreed steps, such as preparing a CRM update or organising a request.
Can an agent send messages or change records automatically?
Where appropriate, those actions can be included in the agreed workflow. Permissions, validation and human approval are defined for the task.
Do we need a website redesign first?
No. We review the process and systems the agent will use. Any necessary improvements are included in the plan.
What ongoing costs are involved?
Costs can include model usage, connected software, hosting and support. These are identified during scoping.
Related services
Take over, maintain and improve the site you already have.
Improve the experience or plan a migration when the business needs it.
Connect enquiries, records, bookings and follow-up.
Automate repeatable work across the tools you already use.
Discuss an AI workflow
We start with the task, information sources and points where a person should review the output.